Once the individual traveler’s needs and preferences are understood, the next step is determining how to personalize their journey for a seamless and enriching experience.

This can range from proactively providing relevant information and assistance to reduce stress, to offering on-demand recommendations for products and services, as well as exclusive pre-, during-, and post-journey experiences.

AI ensures that each traveler receives tailored offers, content, and services at every stage of their journey, enhancing convenience, engagement, and satisfaction.

Some examples of actual use cases:

• Real-Time Flight & Gate Updates with Smart Alerts
  → AI tracks a traveler’s flight status and proactively sends real-time updates about gate changes, boarding time, or delays via their preferred messaging app.
• Personalized Baggage Claim Alerts
  → AI notifies travelers exactly when and where their luggage will arrive, reducing uncertainty and unnecessary waiting at baggage carousels.
• Real-Time Personalized Offers Based on Flight Details
  → AI detects a traveler’s upcoming long-haul flight and proactively offers a discount on noise-canceling headphones at an airport electronics store.
• Personalized Quiet Zone & Relaxation Recommendations
  → AI detects a long layover and suggests nearby airport quiet zones, nap pods, or less crowded lounges based on the traveler’s preferences.
• AI-Powered Digital Concierge for Airport Navigation & Shopping
  → A traveler receives real-time guidance to the shortest security line, followed by a personalized shopping route based on their interests and past purchases.
• Tailored F&B Recommendations Based on Dietary Preferences
  → AI recognizes a frequent traveler’s preference for plant-based meals and recommends a nearby restaurant at the airport with a relevant menu item.